Privacy Policy
Turbo Promotion Co., Ltd.
Effective date: 2 August 2026
Last updated: 2 August 2026
Turbo Promotion Co., Ltd. (“Turbo Promotion,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store, disclose and protect personal data when you:
Visit www.turbo-promotion.com
Request a quotation or place an order
Contact us by email, telephone, WhatsApp or website form
Communicate with our Facebook Page, Instagram account or other social-media accounts
Complete a Facebook or Instagram lead form
Interact with our online advertising
Supply artwork, logos, photographs or other materials for a custom order
This policy is intended to comply with Thailand’s Personal Data Protection Act B.E. 2562 (2019), commonly known as the Thai PDPA.
1. Data Controller
The data controller responsible for your personal data is:
Turbo Promotion Co., Ltd.
71/18 Moo 3
Kamala, Kathu
Phuket 83150
Thailand
Email: turbopromotionkamala@gmail.com
Telephone and WhatsApp: +66 85 883 9452
Website: www.turbo-promotion.com
Questions, privacy requests and complaints may be sent using the contact information above.
2. Personal Data We Collect
Depending on how you communicate or do business with us, we may collect the following information.
Contact information
Name
Company or organisation name
Job title
Email address
Telephone number
WhatsApp or social-media contact details
Billing or delivery address
Quotation and order information
Products requested
Sizes, colours, quantities and specifications
Quotation and pricing information
Order history
Delivery instructions
Invoice and tax information
Payment status and transaction references
We normally do not store complete credit-card or bank-card information. Payments may be processed by banks, payment services or other third-party providers under their own privacy terms.
Artwork and production information
Company logos
Brand names
Photographs
Names or text supplied for printing
Designs and artwork files
Print instructions
Approval records
Communications concerning artwork changes
You must have permission to provide personal data, photographs, logos, copyrighted material or information relating to another person.
Communications
We may retain communications sent through:
Email
Telephone
WhatsApp
Facebook Messenger
Instagram
Website contact forms
Facebook or Instagram lead forms
Other business communication platforms
Website and technical information
When you visit our website, certain technical data may be collected automatically, including:
IP address
Browser and device type
Operating system
Referring website
Pages viewed
Date and time of visits
Approximate location based on IP address
Cookie identifiers
Website interaction and performance information
Social-media information
When you interact with Turbo Promotion through Facebook, Instagram or another social-media service, we may receive:
Your public profile name
Profile photograph
Comments, reactions and messages
Information submitted through a lead form
Contact details you voluntarily provide
Information about your interaction with our advertisements
The social-media platform may separately collect and process information according to its own privacy policy and account settings.
3. Sensitive Personal Data
Turbo Promotion does not normally require sensitive personal data such as health information, religious beliefs, political opinions, criminal records, biometric data, ethnicity or sexual information.
Do not send sensitive personal data through our website forms, Facebook lead forms, WhatsApp, Messenger or email unless it is specifically required and we have expressly requested it.
4. How We Collect Personal Data
We collect personal data:
Directly from you
From your business, employer or representative
Through our website
Through Facebook, Instagram, WhatsApp and other communication platforms
Through advertising and lead-generation forms
From payment, delivery and production providers
Automatically through cookies and similar website technologies
From publicly available business sources where permitted by law
5. Purposes for Using Personal Data
We may use personal data to:
Respond to questions and quotation requests
Prepare quotations and product recommendations
Create, process and fulfil orders
Prepare or adjust artwork
Obtain customer approval before production
Arrange production, packaging and delivery
Issue invoices and process payments
Provide customer service
Manage complaints, returns, warranty matters and disputes
Maintain records of customer instructions and approvals
Improve our products, website and customer service
Protect our website, systems, customers and business
Prevent fraud, misuse or security incidents
Comply with accounting, tax and legal obligations
Establish, exercise or defend legal claims
Measure the effectiveness of advertising
Send marketing messages where permitted
Maintain business relationships with customers and prospects
We will not use personal data for a materially different purpose without providing appropriate notice or obtaining consent where required.
6. Legal Bases for Processing
Depending on the circumstances, we process personal data based on one or more of the following legal grounds:
Contractual necessity
Processing may be necessary to:
Prepare a quotation at your request
Process and fulfil an order
Produce customised merchandise
Arrange payment and delivery
Provide customer support
Legal obligations
We may process and retain information to comply with applicable accounting, tax, consumer-protection, court or regulatory obligations.
Legitimate interests
We may process information where reasonably necessary for legitimate business purposes, including:
Responding to business enquiries
Managing customer relationships
Preventing fraud and misuse
Protecting our legal rights
Maintaining website and system security
Improving our products and services
Measuring business and advertising performance
We will consider your rights and interests before relying on this basis.
Consent
We may request consent for:
Certain marketing communications
Non-essential analytics or advertising cookies
Publishing customer photographs or testimonials
Using information for a purpose not covered by another lawful basis
Consent may be withdrawn at any time. Withdrawal does not affect processing that was lawful before consent was withdrawn.
7. Facebook, Instagram and Meta Lead Forms
This Privacy Policy also applies when personal data is provided to Turbo Promotion through Facebook, Instagram, Messenger or Meta lead forms.
When you submit a lead form, we may receive information such as your:
Name
Business name
Email address
Telephone number
Location
Product interests
Message or quotation request
We use this information to contact you, respond to your enquiry, prepare a quotation and provide information about our products.
Information obtained from a Meta lead form will not automatically be used for unrelated marketing unless you have given permission or another lawful basis applies.
Turbo Promotion does not control how Meta independently collects, uses or stores information through Facebook or Instagram. Meta’s own privacy policy and platform settings apply to its processing activities.
Public comments, reviews, reactions and posts made on our social-media pages may be visible to other users. Avoid publishing confidential or sensitive information publicly.
Meta’s Lead Ad Terms require advertisers to handle lead information lawfully, provide appropriate disclosures and avoid requesting prohibited or sensitive information.
8. Marketing Communications
We may send information about Turbo Promotion products, services or offers when:
You have requested such information
You have consented to receive it
We have another lawful basis to contact an existing business customer
You may unsubscribe or object to direct marketing at any time by:
Using an unsubscribe option where provided
Replying “stop” or asking us not to contact you
Emailing turbopromotionkamala@gmail.com
Contacting us through WhatsApp or Messenger
After an opt-out request, we may retain limited information to ensure that your preference continues to be respected.
9. Cookies and Similar Technologies
Our website may use cookies and similar technologies for:
Essential website functions
These cookies support website operation, security, contact forms, preferences and communication functions.
Analytics
Analytics tools may collect information about website visits, traffic sources, page performance and visitor interactions.
Advertising
Where enabled, advertising technologies such as the Meta Pixel or Google advertising tools may help us measure advertising results, create advertising audiences and understand whether users have taken an action after seeing an advertisement.
Third-party services
Website features such as Google reCAPTCHA, maps, videos, social-media content, WhatsApp tools or embedded services may set cookies or collect technical information.
Where required, non-essential cookies will be used only after appropriate consent. You may manage cookies through our cookie notice, consent settings or browser controls. Disabling certain cookies may affect some website functions.
10. Disclosure of Personal Data
We do not sell or rent personal data.
We may disclose necessary information to:
Printing and production partners
Product suppliers
Delivery and courier companies
Banks and payment-service providers
Accountants and professional advisers
Website hosting and IT providers
Email and cloud-storage providers
Customer-communication platforms
Google, Meta and other analytics or advertising providers
Government agencies, regulators, courts or law-enforcement authorities where legally required
A buyer or successor if our business is reorganised, sold or transferred
Service providers receive only the information reasonably necessary to perform their services and are expected to protect it appropriately.
11. International Data Transfers
Some service providers, including website, email, cloud-storage, social-media, analytics and advertising providers, may process or store information outside Thailand.
Where personal data is transferred internationally, we will take reasonable steps to ensure that the transfer is made in accordance with applicable law and that appropriate contractual, technical or organisational protections are used where required.
12. Data Retention
We retain personal data only for as long as reasonably necessary for the purposes described in this policy.
Our normal retention periods are:
General enquiries and unsuccessful quotations: up to two years after the last communication
Customer and order records: up to seven years after the order is completed
Invoices, payment and accounting records: for the period required by applicable accounting, tax and legal obligations
Artwork and production files: normally up to five years to support repeat orders, quality control or disputes
Marketing records: until consent is withdrawn, an objection is received or the information is no longer reasonably required
Website security logs: normally up to twelve months
Complaints and legal matters: until the matter and any applicable claim period have ended
Information may be retained longer when required by law, necessary for a dispute or requested by a competent authority.
When information is no longer required, it will be deleted, destroyed or anonymised where reasonably possible.
13. Data Security
We use reasonable administrative, technical and organisational measures to protect personal data against:
Unauthorised access
Accidental loss
Misuse
Alteration
Destruction
Unlawful disclosure
Measures may include access restrictions, passwords, secure accounts, software updates, backups and controls over staff and service-provider access.
No internet transmission or electronic-storage system can be guaranteed to be completely secure. Customers should avoid sending confidential payment details or sensitive information through public comments or unsecured messages.
14. Personal Data Breaches
If a personal-data breach occurs, we will investigate it and take reasonable corrective measures.
Where required by applicable law, we will notify the relevant authority and affected individuals within the legally required period.
15. Your Rights
Subject to applicable law and certain legal exceptions, you may have the right to:
Withdraw consent
Request access to your personal data
Request a copy of your personal data
Request correction of inaccurate or incomplete information
Request deletion, destruction or anonymisation
Request restriction of processing
Object to processing
Object to direct marketing
Request data portability where applicable
Submit a complaint to Thailand’s Personal Data Protection Committee or another competent authority
We may need to verify your identity before acting on a request.
Some requests may be refused or limited where processing or retention is required by law, necessary to complete a contract, protect another person’s rights or establish, exercise or defend a legal claim.
Privacy requests should be sent to:
Email: turbopromotionkamala@gmail.com
Telephone or WhatsApp: +66 85 883 9452
16. Information About Other People
When you supply information, photographs, names, designs or contact details relating to another person, you confirm that:
You are authorised to provide the information
You have obtained any necessary permission
Our intended use does not violate that person’s privacy or other rights